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  • Do I need to include a return address on direct mail products?

    No, it is not required to provide a return address on your direct mail products. For Greeting Cards, return service is only available if an address is provided on the envelope.

  • When will my direct mail reach my customers?

    Mailing Services orders will be printed and mailed within 6 business days of your order date; however, we do not offer targeted mailing dates. If shipped via First Class mail, your customers will begin receiving direct mail within 3-6 business days of mailing. If shipped via Standard Mail, your customers will begin receiving direct mail within 6-15 business days of mailing.

    NOTE: The Expected Delivery Date applies only to any extra prints sent to the purchaser, not the Mailing List recipients.

  • How can I use Mailing Services?

    Overnight Prints Mailing Service is the one-stop solution to your direct mail campaigns. Postcards, Jumbo Mailers and Greeting Cards are labeled, stamped and shipped with no hassle on your end. Choose from First Class Mailing sizes, such as 4x6 and 4.25x5.5; or Standard and/or First Class Mailing sizes 5x7, 5.5x8.5, 6x9, and Jumbo Mailer 6x11.

     

    Using Mailing Services
    Mailing Services is currently available for Postcard, Jumbo Mailer and Greeting Card products.

    PLACE ORDER: To start a Mailing Services order, first upload a file or create a new design for a Postcard, Jumbo Mailer or Greeting Card through the website. After submitting a finished design, continue to the next page and select Mailing Services to launch the interface.

    MAILING LIST: Accepted files formats for mailing lists include CSV, text, XLS and DSB. Columns in the list must include the following:

    • First Name
    • Last Name
    • Street Address
    • City
    • State
    • Zip Code

      • Note: If you are experiencing any issues with uploading the list, check the formatting to make sure the listed columns are included. Also, try removing any header information or column labels.

      If the number of products ordered exceeds the number of names on the mailing list by 25 or more, you may choose to have the remaining products mailed to your own address (Example: List contains 452 recipients, but closest product quantity is 500).

  • What if the addresses on my mailing list are invalid and my direct mail cannot be mailed?

    Our system will automatically scrub your Mailing List for invalid addresses. The customer is ultimately responsible for uploading valid mailing addresses.

  • Do standard shipping methods apply to direct mail orders?

    No, Overnight Prints Mailing Services apply different shipping methods than standard orders without a mailing list.

    Postcard sizeShipping Method
    4.25" x 5.5" First Class
    4" x 6" First Class
    5"x 7"First Class or Standard
    5.5" x 8.5" First Class or Standard
    6" x 11"First Class or Standard